Hybrid Legal CRM vs LEAP

Legal CRM offers the most cost-effective and flexible case management software for law firms. Legal CRM pricing is very transparent: You can sign up with Legal CRM for £49 per user/month when billed annually, or £59 per user/month when billed monthly.

The cost for a LEAP licence is inconsistent, but is typically around £109—higher than most law practice management software providers.

LEAP has also been known to buy up smaller case management providers and quickly introduce price hikes to those providers’ customers.

Legal CRM operates on a subscription model, so control over your firm’s future lies where it belongs—with you. Legal CRM makes it easy to add and remove users as needed, with no penalties for reducing the number of licences.

With Legal CRM, you won’t be tied into a contract and can end your subscription at any time with no penalties or cancellation fees.

LEAP uses contracts to tie customers into multi-year commitments, sometimes with minimum three-year commitments. This locks your firm into paying for something you may not want.

Additionally, should you choose to cancel your contract, you may be liable for 30% of the full contract value. Even if all you require is a reduction in licences, it is worth asking a LEAP representative what impact this will have on your existing contract and costs.

Legal CRM offers unlimited support from an award-winning team at no additional cost. Our customer support team is available 24/5 (8:00 a.m. Monday to 8:00 a.m. Saturday) via phone, email, or live chat.

This in-house support team helps with everything from migrations to training, as well as day-to-day queries.

Legal CRM also offers a financially backed 99.9% uptime guarantee.

LEAP often relies on third-parties to train new customers, adding extra costs to your onboarding experience. ^[7]

LEAP advertises a 99.9% uptime guarantee that is not financially backed, meaning you will not be compensated if the service experiences downtime. ^[9]

LEAP does not offer incoming phone support for their customers, meaning you do not have the option to pick up the phone to call if you need help. ^[2]

Legal CRM lets you securely and easily work from any device with access to a web browser, whether you or your team use PCs or Macs.

Because Legal CRM is web-based, product updates happen behind the scenes, with no disruption to your workflows.

LEAP software is built for Windows, not macOS. ^[3] [4] LEAP users who use Mac devices need to create a virtual Windows environment simply to be able to use the software; this comes at an additional monetary cost and can also lead to bugs and delays on your Mac device. ^[6]

If you use a PC, you’ll still have the drawback of needing to install and update the LEAP desktop application during the year

Legal CRM has 85+ app integrations custom-built to meet your needs, and thousands of additional integration options via Zapier. Top business software providers— including Microsoft, Google My Business, and Zoom—have built integrations with Legal CRM.

Legal CRM also integrates with the leading legal accounting providers in the UK—Xero, Quickbooks, and Klyant.

Legal CRM continues to add to its app ecosystem and to provide multiple choices for the changing needs of today’s law firms.

LEAP has fewer than 15 apps listed as integrating with their system in the UK, and they are missing many popular solutions—including Gmail.

On their integrations page LEAP lists only one accounting software in the UK, so if your preferred provider is—for example, QuickBooks or Klyant —you cannot integrate with them, instead you must use LEAP’s sole preferred vendor for accounting. 

Legal CRM has 1,250+ reviews on Capterra, with an average rating of 4.7 out of 5, and 300+ reviews on G2 Crowd with an average rating of 4.5 out of 5.

Legal CRM are also the G2 Crowd quandrant leader for the Best Legal Practice Management Software.